Refund/Exchange Policy


Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the following criteria:

  • We will refund the purchase amount of the product and without the shipping cost.

  • Contact our customer service within 7 days of purchase to initiate a refund/exchange request.

  • Returned hair extensions/wigs or other hair products must be in its original state. Products that has been installed, colored, cut, or altered in any manner will be denied for refund. Please note: If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

  • The hair must be in its original bundle and not be untied and must be in original packaging.

  • Returned packages must include a copy of the original invoice.

  • Shipping and handling are the responsibility of the customer.

  • Merchandise must be physically received at our corporate office before a return can be granted.

  • We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

Privacy Policy


Milan’s Hair Box is committed to serving its customers with top notch quality customer service.  MHB is proud of our commitment to protect our customers privacy. We will not disclose any customer information to any third party vendor at any time.

MHB will not sell or trade your personal information without your written consent. This is our unwavering service to you our valuable customers.


Communication and Marketing

MHB will update its customers on new product and updates via email. You may opt out of these promotional email updates at will by email at kimberly@milanshairbox.com

© Milan Hair Box


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